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COVID-19 Update

ACS Management, Auditors, Consultants, Instructors and office personnel wish you, your families and colleagues the best during this difficult time. We hope that when the COVID-19 pandemic is over we can look back at this time with pride in the way we responded, and renewed optimism about the future of aviation.

ACS is still operating despite the challenges of the pandemic and travel restrictions, and we’re keen to assist airlines maintain their IOSA registration.  If you are interested in assistance to apply to IATA for Extenuating Circumstances due to COVID-19, please contact us at admin@acsgroup,aero.  ACS is very willing to help.

ACS is also happy to provide a proposal for your next IOSA audit, IOSA preparation services, online training (including IOSA Airline Auditor Training, QMS Internal Auditor Training or QMS Lead Auditor Training) or aviation consultancy.  We can even start planning for work to occur once the travel restrictions are lifted.

We’re all in this together, and together we must continue to work to ensure the ongoing operational safety and security of aviation globally.

IOSA Program Changes due to COVID-19

ACS and other IATA approved Audit Organisations have been working with IATA to ensure airlines can maintain IOSA registration despite the impacts of the COVID-19 pandemic.  IATA has consequently approved and released the following documents (click on each to download):

(a)  IOSA Operator Alert 13 – COVID-19 Measures under IOSA;

(b)  IPM Edition 12 – Temporary Revision 1;

(c)  SAR.F23 -Extenuating Circumstances – Operator Questionnaire; and

(d)  SAR.F24 – Claim of Extenuating Circumstances Form.

These new provisions are applicable exclusively to registered IOSA Operators that are unable to undergo or complete a registration renewal audit and fulfil the conditions listed in 7.5.14 of the TR. All other provisions in IPM Edition 12, including existing provisions on Extenuating Circumstances (IPM 7.5.6 and related provisions), remain fully effective. The introduced measures are of temporary nature and will be removed again, once the COVID-19 pandemic is contained at a level that allows normal application of the Program rules.

The TR allows eligible Operators to claim Extenuating Circumstances if an Audit has not taken place, or has taken place and has not been completed, prior to the registration expiry date. If a claim of Extenuating Circumstances is validated by IATA, the Operator will have one hundred eighty (180) days following the registration expiry date, to undergo and close the audit (including IATA QC and IAR approval).

For more information please refer to the documents above, or contact ACS on

Auditor Training Courses in Melbourne, Brisbane & Ackland:- QMS Internal Auditor + IOSA Airline Auditor Course (5 days total).

ACS is pleased to provide a special aviation auditor training package to suitably interested people.  The training will be offered in three locations (Melbourne, Brisbane and Auckland) on the following dates:

  • Melbourne, Australia (4-8 May 2020)
  • Brisbane, Australia (20-24 July 2020)
  • Auckland, New Zealand (17-20 August 2020)

This training package combined provides attendees with the relevant skills to be an internal auditor within an airline that either is IOSA registered or is seeking to become IOSA registered.  The course meets the requirements of internal Auditor training in accordance with IOSA Standards Manual (ISM).

Successful attendees will gain two certificates:

(a) QMS Internal Auditor Course – Internationally recognised qualification as an internal auditor that includes:

  • Application of audit principles, procedures and techniques;
  • Planning and organizing work effectively;
  • Conducting the audit within the agreed timescale;
  • Prioritizing and focusing on matters of significance;
  • Collecting information (i.e. audit evidence) through effective interviewing, listening, observing and examination of documents, records and data;
  • Understanding the appropriateness and consequences of using sampling techniques for auditing;
  • Verifying the accuracy of collected information;
  • Confirming the sufficiency and appropriateness of audit evidence to support audit findings and conclusions;
  • Assessing those factors that can affect the reliability of the audit findings and conclusions;
  • Using work documents to record audit activities;
  • Preparing audit reports;
  • Maintaining the confidentiality and security of information;
  • Communicating effectively, either through personal linguistic skills or through an interpreter.

(b) IOSA Airline Auditor Training Course – IOSA specific content including:

  • IOSA program overview;
  • IOSA documentation;
  • Understanding the role of the ICAO annexes as the primary source of specifications contained in the ISARPs;
  • Reading and understanding the ISARPs;
  • IOSA quality assurance requirements (ORG subsection 3.4);
  • Auditor Actions;
  • Mandatory observations;
  • Root cause analysis;
  • Auditing ORG and repeated ORG ISARPs;
  • Auditing SMS;
  • Auditing quality assurance;
  • Assessing outsourced operational functions.

To take advantage of this opportunity or learn more about it, please contact ACS at

This course is being offered at the very special reduced price of AUD $1100 (excluding GST) per person.

Please note: Places on this course are limited.

(Posted 8 February 2020)